Joe Conway has been the Director of Health Equity and Human Experience at New Hanover Regional Medical Center (NHRMC) since September 2017. “Health equity” refers to the social reality that not all patients have the same access to health care, the same ability, nor opportunity to access the care that is available. Social barriers, such as housing, food, transportation, long-embedded racial, and other biases prevent many in our community from achieving the best health care and quality of life possible.
Joe was hired by NHRMC in December 2007. He has had roles in EVS/Housekeeping Services as a Manager, the Lean Strategies Department as a Coach, Facilitator, Practitioner & Trainer, and served as a Chair/Co-Chair for the NHRMC Employee Campaign raising $800,000 during his 3-year tenure. Prior to moving to NHRMC, he worked six years in leadership positions as a director and consultant in Environmental Services within healthcare in Alabama, Florida, Louisiana and Mississippi where he was recognized as a Leader of Excellence in 2004.
Joe holds a Bachelor of Arts degree in Church Ministries and formerly served as a Pastor & Music Minister on the Gulf Coast of Mississippi for almost 5 years. He obtained his Master's Degree in Healthcare Management in 2014, is a member of the American College of Healthcare Executives (ACHE) since 2017, became Certified in Diversity Management for Health Care (CDM) in 2018, and just completed his Certification in Implicit Bias Training for Healthcare Professionals.
Joe’s statement of purpose is “To cultivate an environment for your success.” His passions include his wife of 27 years, his four boys, and his focus on building health equity in southeastern North Carolina.