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Hurricane Matthew: Local Safety Information/Contacts

Citizens are asked NOT to call 911 to report downed trees, power lines or flooding.

Here are the numbers to call:

  • Downed power lines and power outages: call Duke Energy Progress at (800) 419-6356
  • Trees or tree limbs blocking roadways within city limits: (910) 341-7852
  • Flooding or other storm water issues within city limits: (910) 341-4646

To report an outage of internet, TV, or phone service to Time Warner Cable, go to: http://downdetector.com/status/time-warner-cable.


Bulky item trash pick-ups scheduled for Friday, October 7, have been postponed to Wednesday, October 12.

Travel Information: http://emergencynhc.com/travel-information/


New Hanover County is dealing with a number of road closures due to rising water, as well as downed trees and power lines. Driving is very treacherous and strongly discouraged. That's according to Dylan Lee, spokesman for the City of Wilmington. 

There are a number of power outages throughout the county. Several traffic signals are out as well. These should be treated as four-way stops. 

People need to take utmost precaution around down power lines. Many are live.

Travel Information: http://emergencynhc.com/travel-information/


  • Dorothy B. Johnson Pre-K Center, 1100 McRae St in Wilmington
  • Trask Middle School (pet-friendly), 2900 N College Rd in Wilmington
  • Codington Elementary School, 4321 Carolina Beach Road in Wilmington


In Eastern North Carolina, Brunswick County has issued a voluntary evacuation as of 8:00 am on Friday, October 7, for residents in unincorporated, low-lying and flood prone areas.

The American Red Cross has opened shelters at West Brunswick High School in Shallotte, North Brunswick High School in Leland, and South Brunswick High School in Boiling Spring Lakes.

  • Dogs and cats are accepted at the West Brunswick High School shelter, but not the North Brunswick High School or South Brunswick High School shelters.
  • Owners must stay at the shelter as well, and should bring documentation of rabies vaccines, food, medicines and any other items necessary for your pets.
  • Residents who are evacuating may also take pets to the Brunswick County Animal Shelter. Animals must be reclaimed within three days of the State of Emergency being lifted.

CAUTION: While the shelters are nowhere near capacity, Amanda Hutcheson, public information officer for Brunswick County, says the road conditions have already deteriorated significantly. Simply put, driving is incredibly dangerous at this time.

If people in Brunswick County have concerns for their safety, they should call the emergency operations center at (910) 253-5383.

Then, officials can help them address their concerns and decide if it’s a large enough safety issue to take action and seek shelter outside of their homes.

Travel Information: http://www.brunswickcountync.gov/map/

Pender County

Topsail Elementary, 7385 US-17, Hampstead, NC 28443

Burgaw Middle School (pet-friendly), 500 S Wright St, Burgaw, NC 28425


Closings and cancelations are subject to change; please check the local site of your facility for up-to date cancelation information.

  • Friends School of Wilmington: CLOSED Friday, October 7
  • New Hanover County Schools: HALF-DAY Friday, October 7
  • Brunswick County Schools: CLOSED Friday, October 7
  • Brunswick County Libraries, Convenience Sites and the Landfill: CLOSED, October 8
  • Brunswick County Parks: CLOSED AT 3:30pm on Friday, October 7
  • Brunswick County Waste Industries will not run on Saturday, October 8; all curbside collections will be completed on Friday
  • The Brunswick County Courthouse and Brunswick Transit System: CLOSED Friday, October 7
  • Cape Fear Community College: CLOSED AT NOON Friday, October 7 and will remain closed throughout the weekend.
  • UNCW: CLOSED AT NOON on Friday, October 7. Employees whose shifts begin at noon or later on Friday should not report to work unless otherwise advised by supervisors.