WHQR Streaming Help
Streaming Media Players
MP3 streams can be played by iTunes, QuickTime, Real Player, Winamp,
Windows Media Player, and other media players. We highly recommend
Winamp. We provide the MP3 stream in two different link styles -- .pls
and .m3u -- because different players prefer different link styles.
- .pls: iTunes, QuickTime, Real Player, WinAmp
- .m3u: Real Player, Windows Media Player
Winamp (Windows OS, *NIX):
iTunes (Mac OS):
- Listen using the .pls link.
- For additional assistance, please refer to the support section of http://www.apple.com/iTunes/ or choose the help menu from within your player.
QuickTime (Windows or Mac OS):
- Listen using the .pls link.
- If the player is
installed and you continue to have troubles listening to the stream,
you may need to reinstall or upgrade your QuickTime Player. Certain
browsers require the QuickTime Plugin, and reinstalling the player will
install this option as well.
- For additional assistance, please refer to the support section of http://www.apple.com/quicktime/products/qt/ or choose the help menu from within your player.
Real Player Basic/RealOne (Windows or Mac OS):
- Listen using either the .pls or the .m3u link.
- If
the player is installed and the link will not play, you may need to
reset the player's preferences. Go to Tools menu -> Preferences. In
the left menu, go to Content -> Media Types and check off MP3 Audio,
and MP3 Playlist. Click OK to save the settings, then close and restart
the player.
- If you continue to have troubles listening to the stream, consider reinstalling or upgrading your Real Player.
- For additional assistance, please refer to the player support section here or choose the help menu from within your Real Player.
Windows Media Player (WMP) version 7 and higher (Windows OS):
- Listen using the .m3u link.
- If the player is
installed but the stream will not play, you may need to reset the
player's preferences. Go into Tools -> Options/Preferences ->
Formats and make sure MP3 is checked off, click Apply, and then close
and restart your player.
- For WMP version 8 and higher the
path for resetting preferences is slightly different. Go toTools ->
Options -> File Types, make sure MP3 is checked off. Save, then and
close and restart your player.
- If you continue to have troubles listening go the stream, consider reinstalling or upgrading your Windows Media Player.
- For additional assistance, please see the Microsoft Windows Media Support Site at: http://support.microsoft.com/default.aspx?scid=/support/mediaplayer/wmp7.asp or choose the help menu from within your player.
Windows Media Player all versions (Mac OS):
Choosing Your Media Player
Do you want the stream to launch in a different player? When you
install a media player, it will often try to become your default player
and "claim" most media types, so when you try to play music or videos
of those types, that player will automatically start up and play it.
Unless you tell it not to, the most recently installed media player
will be the default player for most of the types. You can reset these
preferences in the following places:
- RealPlayer - View -> Preferences -> Upgrade -> Media Types
- Winamp - Options -> Preferences
- Windows Media Player - Tools -> Options -> Formats
Absolute Stream Links
You might also paste the appropriate link directly into your player:
Firewalls and MP3 Streams
Strict firewalls could prevent listening to the MP3 stream. Our
MP3 streams are sent out on varying ports. The listener's firewall may
be configured to deny any inbound traffic not sent on port 80 (which
most web traffic uses). If this is the case, the listener should
contact their network administrator and find out if there is a
workaround.
General Help Questions
Most online audio or video problems can be solved by downloading the latest player software.
The stream seems to be playing, but I don't hear anything?
The station may not have rights to stream the content they are
airing at this time. Due to some national program restrictions, RIAA
licensing requirements, and other factors, stations do not
automatically have rights to stream all the content that they have the
rights to air.
Why does this stream stop playing after a certain amount of time?
The stream is set to stop after a certain amount of time. This
station pays for the amount of bandwidth streamed each month. Users who
log onto our stream and leave their computers for extended periods of
time raise the amount of bandwidth we use. We apologize for the
inconvenience and appreciate your help in controlling our costs.
When I listen to the live stream, the sound skips, cuts out, or buffers. Why?
- Slow Connection: You may not have a fast enough Internet
connection to reliably listen to audio online. The stream is configured
so that an audience member with a 36kbps modem can listen, but we
recommend a higher connection speed for best results
- Internet
Congestion can slow down the delivery of the stream, and may make it
difficult for you to connect, or may cause increased buffering. This
congestion could occur anywhere between you and the station. We
apologize for your inconvenience and suggest you keep trying, or try
again later. If you have repeated difficulty connecting, please notify
your ISP -- there are often quick fixes they can make when they learn
about your issue. Try increasing your player's buffering setting.
- Local
Congestion: local (on your computer) bandwidth is shared between all
open applications and the player, so closing applications frees up
memory and may reduce buffering. To see what proportion of your
available bandwidth you're using: Right-click on the Microsoft Windows
Media Player status bar and view statistics. Also try increasing your
player's buffering setting.
- Rebooting your computer often helps as well.
Additional Help
If you would like additional assistance, please fill out our Contact form,
providing as much detail as possible. While we can't guarantee that
we'll be able solve every streaming problem, we'll do our best to help.
